Creditcrest Broker
Best interests, evidenced: every option costed, every reason sealed.
Keep the reasoning.
Options costed and ranked, and a sealed best interests file.
What you do here. Enter the client’s needs and every option you considered; the file seals only once each reason RG 273 asks for is written.
Fill the file inTry it end to endTake the tour- You bring
- Every option considered, and the client’s needs
- You get
- Options costed and ordered, the recommendation sealed
- Holds the line
- It seals only when every required reason is written
The state of this file
Not sealed: 4 things the file still needs
This is not a list of mistakes: each is the broker's own words about this consumer, and nothing is filled in for you.
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At least one option, so that there is something to cost.
Why, and where it goes
RG 273.93
We consider that it is important that consumers are presented with options and understand why: (a) the options presented to them have been selected; (b) other options have not been presented to them …; and (c) a particular option has been recommended to them.
RG 273.93, Regulatory Guide 273 Mortgage brokers: Best interests dutyRecorded in
opt. -
The name of the person whose file this is.
Why, and where it goes
RG 273.21
We expect that evidence of compliance with the best interests obligations will come predominantly from the broker’s records.
RG 273.21, Regulatory Guide 273 Mortgage brokers: Best interests dutyRecorded in
by. -
The credit licensee the broker acts under, because the licensee carries the obligation to take reasonable steps.
Why, and where it goes
RG 273.21
We expect that evidence of compliance with the best interests obligations will come predominantly from the broker’s records.
RG 273.21, Regulatory Guide 273 Mortgage brokers: Best interests dutyRecorded in
lic. -
Either the option the broker recommended, or the reason no recommendation was made. A file with neither says nothing.
Why, and where it goes
RG 273.165
Generally, we expect you to keep records that include … the options and ultimate recommendation you gave and the reasons why (including a detailed description of your decision-making process).
RG 273.165, Regulatory Guide 273 Mortgage brokers: Best interests dutyRecorded in
rec.
Fill the file in
Lenders' published rates and fees, read from 92 banks of the 117 banking brands on 4 Nov 2026 — 6 days ago. A sealed file is a point-in-time record.
Products whose rate depends on the loan to value ratio are not costed until it is given — guessing a tier moves a cost by up to 218 basis points.
The options considered
None recorded yet. Choose the products the broker looked at in the form.
What the consumer said they want
RG 273.48
Without limiting the assessment, some matters you are likely to need to consider are: … the consumer’s priorities and preferences for different products or credit providers … [and] the consumer’s needs and objectives.
RG 273.48, Regulatory Guide 273 Mortgage brokers: Best interests duty
Nothing has been recorded. A recommendation cannot be recorded against a consumer whose requirements and objectives were not.
The matters RG 273.48 names
ASIC's list is expressly not exhaustive — it opens "Without limiting the assessment" — so a full table below does not establish anything on its own, and a blank row is a blank row rather than a finding. None of these six is required for this file to seal, which is why they are not in the list at the top.
| Matter | What was recorded |
|---|---|
| the consumer’s priorities and preferences for different products or credit providers (including the price of the loan, product features such as bundled products or offset accounts, and the level of service of the credit provider) RG 273.48(a) |
not recorded |
| the consumer’s needs and objectives (including the term of the loan, the amount to be borrowed and the outcome the consumer would like to achieve) RG 273.48(b) |
not recorded |
| the consumer’s personal circumstances and financial situation, to the extent that they could affect the suitability of different products RG 273.48(c) |
not recorded |
| reasonably foreseeable changes to the consumer’s personal circumstances and financial situation RG 273.48(d) |
not recorded |
| whether you have access to products that meet the consumer’s needs, objectives, preferences and priorities RG 273.48(e) |
not recorded |
| whether you have the ability or expertise to make a recommendation that meets the consumer’s needs, objectives, preferences and priorities RG 273.48(f) |
not recorded |
The recommendation
RG 273.165
Generally, we expect you to keep records that include … the options and ultimate recommendation you gave and the reasons why (including a detailed description of your decision-making process).
RG 273.165, Regulatory Guide 273 Mortgage brokers: Best interests duty
None recorded. This software does not propose one: it is the broker's judgement (RG 273.18).
Commission and conflicts
RG 273.147
The conflict priority rule means that you must not recommend a product or service of a related party that would create extra revenue for yourself, your credit licensee or another related party, unless doing so would also be in the consumer’s best interests.
RG 273.147, Regulatory Guide 273 Mortgage brokers: Best interests duty
No commission figure is recorded: published data says what a product costs a consumer, not what it pays a broker. Not a statement that none is payable.
The file is the link
This file is 30 characters of link, and it is the only copy: nothing here is stored. It opens anywhere up to 2000 characters, and here up to about 8000.
What is not in these figures
What is not in these figures
Most of the market. 92 banks are read here — AMP Bank GO, My State PM Production, Greater Bank, Arab Bank Australia Ltd Prod, NORTHERN INLAND CREDIT UNION LTD., ME Bank, Police Bank, Border Bank, Westpac, NAB, ANZ, CommBank, Regional Australia Bank, ING, Community First Credit Union, Bankwest, FIRST OPTION BANK, Beyond Bank Australia, Cairns Bank, Teachers Mutual Bank, IMB Bank, SCCU, Bank of Sydney, AMB Bank Product, Bank First Production, Up, Broken Hill Bank, Bendigo Bank, Defence Bank Limited, Summerland, Dnister Bank, Queensland Country Bank, CENTRAL MURRAY CREDIT UNION LIMITED, P&N Bank, bcu, Credit Union SA, Gateway Bank, Qudos Bank, Fire Service Credit Union, MOVE Bank, St. George Bank, BankSA, Bank of Melbourne, A-Auswide Bank, UniBank, Firefighters Mutual Bank, Health Professionals Bank, Bank Australia, Judo Bank, Macquarie, ubank, Goulburn Murray Credit Union Co-Operative Ltd, LCU, Coastline, UNITY BANK, THE CAPRICORNIAN, BankVic, South West Slopes Credit Union Ltd trading as SWSbank, POLICE CREDIT UNION LIMITED, ORANGE CREDIT UNION LTD, MACARTHUR CREDIT UNION LTD, WOOLWORTHS TEAM BANK, People First Bank, Heritage, Easystreet, The Mutual Bank, Great Southern Bank, QBANK, HORIZON BANK, BankWAW, HUME BANK LIMITED, WARWICK CREDIT UNION, Bank of us, TRANSPORT MUTUAL CREDIT UNION LTD, Australian Mutual Bank, Bank of Queensland, BOQ Specialist, RACQ Bank, Virgin Money Australia, Bank of China, ANZ Plus, Unloan Prod, CENTRAL WEST CREDIT UNION LTD, Newcastle Permanent, BNK Bank (Goldfields Money/BCHL), Aussie Home Loans, AFG Home Loans Alpha, Connective Select Home Loans, NRMA Insurance, Qantas Money, Tiimely, Liberty Financial — out of 117 banking brands on the Consumer Data Right register when it was counted on 19 September 2026. A credit union, a mutual or a non-bank lender that is not on that list is not here, and neither is any lender whose data could not be read.
Anything negotiated, and it is not a small thing. A published rate is not the rate a lender gives. The ACCC measured an average discount of about 128 basis points off the advertised rate at the big four banks, on criteria no lender publishes — which on a $500,000 loan is larger than the gap between most of the rows below. It is an average across a market and not a promise to anybody, and it cuts both ways: a rate you are already paying may carry a discount that appears in no table, and a rate here may be beaten by asking. Nor is a package discount conditional on holding other accounts here, or an offer made to keep a customer who threatened to leave, or a rate that depends on a valuation this page has not seen.
Lenders’ mortgage insurance. Above 80% of the property's value most lenders charge it, it runs to thousands of dollars, it is not in the Consumer Data Right product data, and it is not in any figure on this page.
What a fixed rate reverts to. A lender publishes the fixed rate and not the rate the loan falls back to when the fixed period ends, so no total here runs past a fixed period.
Whether anybody would lend you this. These are published prices. Whether a lender would approve a particular person for a particular loan is a credit decision, and nothing here has a view on it.
Fees no reader could price. Where a lender publishes a fee this could not turn into an amount — a charge set as a rate, or one on a billing cycle it did not state — the fee is named on the row and left out of the total, and the total is marked as a floor. It is not counted as nought, because nought would make the lender who discloses least look cheapest. On this loan that applies to 126 products of the 312 costed.
What the broker's panel is. The products offered here are the ones in the imported Consumer Data Right data. A broker's own panel is a different list — narrower in most places, and wider where it includes non-banks that publish nothing — and this software has no view on which products this broker can actually submit to. RG 273.171 says a broker is unlikely to need reasons for every alternative product on the market; what this page can show is what it read, and it says how much of the market that is.
What a product pays a broker. Not published in this data at all, so the commission table is empty rather than nought. The conflict priority rule turns on it, and an empty table is the honest state.
Whether this consumer would be approved. A published price is not a credit decision. Whether a product is available to this consumer is the broker's finding and is recorded as theirs, with the reason RG 273.61(a) asks for.
What this software does not say.
- Whether the obligations in Pt 3-5A of the National Credit Act were discharged. That is a conclusion about the broker’s own conduct; it belongs to the broker, their licensee, and ultimately to ASIC or a court.
- Which product is right for this consumer. The options were selected by the broker and the recommendation is the broker’s, recorded here in their name.
- Any ranking of credit providers on service, turnaround, policy or relationship. Those were not measured, and RG 273.77 expects claims of that kind to be evidence-based.
Creditcrest Technologies is not a credit provider, is not a credit assistance provider, and does not hold an Australian credit licence. Its software produces evidence; the licensee makes the decision.